Issue Date: 01 March 2018
Review Date: 30 May 2018
The aim of our Safety Policy is to make you feel at ease as you travel “in open air” through the streets of Hanoi. Hanoi Moped Tours understands the risks involved and we want you to understand that we have put many hours of thought and into our Safety Policy to offer you a truly professional service.
1. Our Valued Guests:
As our Valued Guest you will be issued with a motorbike, a female Tour Guideto drive you and a Headset Communication System at the time you are collected from your pick-up location.
When you arrive at the Meeting Point, you will be introduced to your Tour Guide Leader. You will be able to communicate with her directly during the Tour.
At the Meeting Point you will be:
When the Tour begins, we ask you observe the following rules:
2. Our Staff:
Each Tour includes a team of trained staff to ensure you have a safe, enjoyable time. Each Tour includes:
Tour Guide Leader:
Tour Guide Coordinator:
3. The Motorbike:
Our Mopeds made by Janpanese Company such as : Honda, Suzike, Yamaha. This type of motorbike features an “auto ignition” system which means the engine will turn off automatically when it come to a stop for longer than 20 seconds and turn on again when the accelerator is engaged.
Each motorbike is equipped with:
If you require your personal belongings, a drink of water or a Wet Weather Poncho at anytime during the Tour, please inform your Tour Guide
The Leading motorbike is equipped with a sanity bag containing soap and wet tissues. If you require a sanity stop at anytime during the Tour, please inform the Tour Guide Leader
4. The Tour:
Each Tour has a set itinerary. The route and the timing to travel the route are given to the Tour Guide Leader and Tour Coordinator prior to each Tour. For insurance purposes the Tour Guide Leader and the Tour Coordinator cannot change these details
Prior to the tour, an itinerary has been set as per the Guests requirements. If the Guests decide to change the itinerary during the Tour, this will be permitted provided the Tour ends in the timeframe that was prearranged prior to the start of the Tour. Any changes to the itinerary must be discussed with the Tour Guide Leader
If at any time during the Tour you feel unsafe, uncomfortable or that our Staff are not adhering to the Safety Policy, please inform the Tour Guide Leader immediately.